Detailed Refund and Return Policy

Complaints and Returns Policy

Our goal is to deliver high-quality and technically sound educational fabric toys that match the product descriptions on our website. Please note that product images and colors may slightly differ from the actual appearance, and this cannot be considered a valid reason for a complaint.

Complaints Due to Physical Defects

If you notice a physical defect in the product within 7 days of receipt, please contact us immediately. The product must be returned in its original packaging. Upon receiving the claimed product, we will offer you a replacement product or a refund, according to your preference.

Product Exchange or Refund

If the product you received does not match the specifications of the ordered item, you have the right to request an exchange or a refund within 7 days of receipt. The product must be undamaged and in its original packaging.

Written Complaints

If you are dissatisfied with the purchased product, please contact us by submitting a written complaint via email at [email protected]. We will respond to your complaint in writing within 5 days of receipt.

Thank you for your trust!